Shipping & Returns
Little Moony ships both domestically and internationally. Within the U.S., we use USPS Ground for domestic delivery. If you prefer other shipping methods, please contact us at firstname.lastname@example.org. A standard $4.95 shipping charge will apply to all orders. For international orders, a flat shipping fee of $18 will be applied to your order. International customers are responsible to check and pay the local customs rates. Once you place your order, you will receive an order confirmation via email. Any delivery irregularities will be included in the email. We will process your order once we receive payment.
Most of our merchandises are in stock and available for immediate delivery. We ship orders from our location In Los Angeles within 1-2 business days, unless otherwise indicated in the shipping information on the product page. Made to order items may have a different delivery time consideration and will be indicated accordingly. Please note that weekends and holidays are not calculated in the estimated transit time for your shipment. Once your order has shipped, you will receive an email notification with tracking information. Delivery times range of 1-10 business days from receipt of tracking information, depending on your location.
If any of our merchandise does not meet your expectations or is defective, it may be returned within 30 days from day of order. Returns must be made within 30 days of order date and they must be pre-authorized by phone or email prior to sending the merchandise back. If 30 days have gone by since your purchase, unfortunately we will not be able to offer you a refund or exchange.
To be eligible for a return, the items must be unwashed, unused and in the same condition that you received it. It must also be in the original packaging. Please note we do not refund shipping costs.
Additional non-returnable items: Gift cards and custom items
To complete your return, please provide a receipt or other proof of purchase.
How to Make a Return
Contact us by email at email@example.com or by phone at 646.480.2502 to make sure your items are eligible for return or exchange.
Once the return is approved, ship it back to us at the address below:
360 West 23rd Suite 5
New York, NY 10011
Please ensure that your package is insured and shipping charges are prepaid, as we do not accept returns via COD. Store credit will be processed and credited to the same account to which your purchase was originally billed. Please allow up to 1 week from the date on which your merchandise is received by us for your account to be credited. Items that are part of an exchange will ship as soon as your return is received.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit or refund depending on the nature of your return.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If it is a store credit, a store credit will be reflected in your account.
Late or missing refunds
If you have not received a refund yet, please check your bank account first. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. Often there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com first. Once we approve, please send your item to: 360 West 23rd Suite 5 New York New York US 10011.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
You will be responsible for shipping costs for returning your item (unless the product is defective). Otherwise, shipping costs are non-refundable. Depending on where you live, the time for an exchanged product to reach you may vary.
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