Below are the most frequently asked questions. If you can't find what you need please contact us the Little Moony Team at firstname.lastname@example.org.
SHIPPING & DELIVERY
DO YOU SHIP INTERNATIONALLY?
No, we currently do not ship world-wide.
DO YOU OFFER FREE SHIPPING?
Yes! Orders $200 or above will get FREE SHIPPING. We also from time to time hold promotional free shipping.
HOW CAN I FIND OUT THE COST OF SHIPPING?
We charge a standard $5 (domestic) for orders below $200 (free shipping with orders $200 or above.) Shipping charge will be added to your order. From time to time, we will have promotional free shipping
WHAT IS THE GENERAL DELIVERY TIME?
We dispatch all orders within 1-2 business days. Please note that we do not ship on the weekends or holidays.
Delivery times range of 1-10 business days from receipt of tracking information, depending on your location.
HOW CAN I TRACK MY ORDER?
You can track your order with the tracking number sent via email.
DO YOU CARRY CLOTHING FOR GIRLS AND BOYS?
We are launching with girls ages 1.5-5 years old only. Boys will be launched in the near future. Stay tuned for our announcements.
WHY ARE YOUR CLOTHES LABELED ‘HANDMADE’?
Little Moony clothes are uniquely designed and hand made by mother-daughter team (Mama Xit and Thuy) in their homes in Los Angeles and New York. We are not a big corporation nor do we manufacture at big factories or facilities.
DO YOU OFFER CUSTOM MADE CLOTHES?
Yes, we do. Our customized pieces have a different delivery schedule. Please contact us for more details at Hello@littlemoony.com.
WHAT DOES YOUR ORGANIC LABEL MEAN?
Our organic clothes mean that the garment (fiber) has been produced in a minimum of 95% organic cotton.
HOW OFTEN DO YOU STOCK NEW ITEMS?
We produce 4 collections each year, with limited special edition collections throughout. We often will feature new products once a week.
Please be on the look out for updates.
DO YOU RE-STOCK SOLD OUT ITEMS?
We re-stock sold out items depending on availability of fabrics and materials.
I LOVE THAT STYLE BUT CANNOT FIND THE COLOR OR SIZE I’M LOOKING FOR ON YOUR WEBSITE. WHAT DO I DO?
The colors and sizes available in the online shop reflect what we currently have in stock. We may be able to make a customized piece for you. Contact email@example.com if you have questions.
HOW DO I FIND THE RIGHT SIZE FOR MY CHILD?
We have a size chart with body measurements. We also provide key points of measurement for each garment to assist you.
For further assistance, please contact us.
WHERE DO I FIND CARE INSTRUCTIONS?
Each product is provided with a care instructions label. Additionally, care instructions can be found on our website.
WHERE ARE YOUR CLOTHES PRODUCED?
Little Moony clothes are all sourced in the US. Our garments are handmade in Los Angeles by Mama Xit. We are a small, family owned, family operated company.
WHERE ELSE IS LITTLE MOONY SOLD?
Currently, Little Moony is only sold at www.littlemoony.com.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept online card payment with Mastercard, VISA, American Express, Discover and via PayPal. Currently, we only ship to within the US. We have plans to expand our shipping internationally.
WHAT CURRENCIES DO I PAY WITH?
The US Dollar (USD).
DO YOU CHARGE TAX?
Yes, we charge 4% sales tax for purchases delivered to New York.
WHEN WILL MY CREDIT CARD BE CHARGED FOR MY ORDER?
If you pay by credit card, your card will be charged immediately when you place your order.
WHAT CAN I DO IF I HAVE ANY PROBLEMS REGARDING PAYMENT?
Contact customer service directly at firstname.lastname@example.org
IS IT SAFE TO BUY PRODUCTS ON THE LITTLE MOONY WEB PAGE?
Little Moony is built on the Shopify platform. Shopify provides you with a SSL certificate through GeoTrust®, which means your checkout is safe and secure.
WHAT IS THE RETURNS POLICY FOR LITTLE MOONY?
Please see our Shipping and Return page for additional information. If any of our merchandise does not meet your expectations or is defective, it may be returned made within 30 days of order date and they must be pre-authorized by phone or email prior to sending the merchandise back, no exceptions. If you need to make a return or exchange, please contact us at email@example.com or 646.480.2502. Please see our Shipping & Return documents for more details.
HOW DO I MAKE MY RETURN?
Please contact us by email at firstname.lastname@example.org or by phone at 646.480.2502 to make sure your items are eligible for return or exchange. Unauthorized and unapproved items will not be accepted.
Once the return is approved, ship it back to us at the appropriate address below:
360 West 23rd Suite 5
New York, NY 10011
Please ensure that your package is insured and shipping charges are prepaid, as we do not accept returns via COD. Refund will be credited to the same account to which your purchase was originally billed. Please allow up to 1 week from the date on which your merchandise is received by us for your account to be credited. Items that are part of an exchange will ship as soon as your return is received.
IS AN ACCOUNT REQUIRED TO PLACE AN ORDER ON LITTLEMOONY.COM?
No, we do not require you to register in order to place an order. However, you will need to provide a valid email address and contact details in the checkout process.
WHAT IF I NEED TO CHANGE MY ORDER?
Please contact Little Moony as soon as possible email@example.com
HOW DO I KNOW MY ORDER HAS SUCCESSFULLY GONE THROUGH?
If your order has been successfully placed, an order confirmation will be emailed to you immediately after. Please check your inbox and junk mail. If it is missing, please contact us at firstname.lastname@example.org and we will resolve it.
I DID NOT RECEIVE AN ORDER CONFIRMATION.
As soon as your order is placed, an order confirmation is emailed to you. Please check your spam or junk folder. Contact Little Moony email@example.com if it is not there.
HOW DO I USE A VOUCHER CODE?
If you have a valid voucher or promo code, please provide the code in the checkout process. Simply write the code in the appropriate field at checkout and the adjusted total will be reflected.
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